Frequently Asked Questions
Everything importers, integrators and resellers ask before ordering — pricing, OEM/ODM, compatibility, storage and quality.
Orders & Pricing
What is the MOQ?
No MOQ — because we sell solutions, not single SKUs. Mixed orders across cameras, recorders and PoE switches are the norm, sized to your site rather than a minimum line. Most projects start at tens or hundreds of units by nature; small validation orders are also welcome.
What are your lead times?
Stock items ship promptly once your list is confirmed. Large project orders (hundreds of units) are confirmed case by case at quotation, since volume adds production time — we check the factory slot and give you a firm date before you commit.
What payment terms do you offer?
Standard trade terms apply — T/T is the baseline, with other options (L/C, PayPal for samples) discussed per order. Terms are confirmed at quotation.
What are your shipping options?
Express, air and sea freight depending on order size and destination. We consolidate shipments for mixed orders and confirm delivery windows at quotation.
Do you offer samples before bulk orders?
Yes. Sample units are sold at the standard unit price for most products, so you can verify image quality, night vision and build quality in your own market first. Shipping is arranged per case.
Can I get pricing for large projects?
Pricing is quote-on-inquiry: final pricing per configuration and quantity. Send your projected volume and site profile, and we return a full project quotation.
OEM / ODM
Can you do OEM / ODM with my own brand?
Yes. OEM/ODM is our core business — custom housing, branding, packaging and firmware pre-configuration are all available. Sample units are available at unit price before mass production (shipping arranged per case).
What is the difference between OEM and ODM?
OEM means we manufacture your branded version of an existing product line. ODM means we develop a custom product — housing, firmware, features — to your specification.
Can you private label the app too?
The mobile viewing app itself cannot — it runs as Seetong, the factory platform. Customization covers everything around it: your logo on the camera, the packaging, the boot screen and the NVR interface.
Do you support custom firmware?
Yes, on ODM projects. We can adjust protocols, add features, change the UI and configure platform integrations to fit your market requirements.
What documentation do you provide for compliance?
We provide datasheets, user manuals and full shipping documents with every order. Import requirements differ by country — tell us your destination and we help match the paperwork your customs clearance needs (shipment and product documentation, not certification claims).
Can you help with packaging design?
Yes. We offer retail-ready packaging with your branding, including box design, labels and user manuals in your language.
Technology & Compatibility
Do your cameras work with third-party NVRs?
Yes. All FULLCOLORCAM cameras support ONVIF and GB28181 protocols, so they integrate with most third-party NVR platforms. They also pair with our companion app for zero-config P2P remote access.
What about the app for remote viewing?
Remote access works through the companion app on iOS and Android, and the companion app client on Windows. No port forwarding needed — one-click NAT penetration via the free remote-viewing app.
What is full-color night vision?
Traditional IR cameras switch to black & white at night. Full-color low-light cameras use a large-aperture sensor (F1.0) that keeps recording in vivid color even in near-darkness (0.1 Lux), so you can identify colors, faces and details instead of just silhouettes.
What is the difference between PoE, WiFi and 4G cameras?
PoE runs power and data over one Ethernet cable — most reliable. WiFi installs fastest with no cabling. 4G works anywhere with cellular coverage — ideal for remote or temporary sites. Your site decides which fits.
What is the difference between an NVR and a DVR?
An NVR records IP cameras over the network; a DVR records analog or coax cameras. If you are installing new cameras, IP + NVR is the modern choice. If you have existing coax, a DVR (or hybrid) upgrades it.
Can I mix camera types in one system?
Yes. Bullet, dome and PTZ cameras mix freely on an ONVIF-compliant NVR. This is the main advantage of open-standard systems over brand-locked ones.
How much storage do I need?
A 4MP H.265+ camera records roughly 35-43 GB per day. A 4-camera system with a 2TB drive holds about 12-14 days continuous, or 30+ days with motion-only recording.
What is H.265+ encoding?
H.265+ is smart encoding that cuts bitrate on static scenes — saving 40-60% storage versus H.264 at the same image quality. It is the single biggest lever on how many days your drives hold.
Quality & Support
How do you guarantee quality?
Every batch passes a 100% final inspection before shipment, with real footage captured from production units to verify image quality and night vision performance. Inspection video can be shared on request.
What is your warranty?
A 1-year warranty applies to our products: we diagnose remotely and replace parts or whole units free of charge for any non-human, non-weather damage inside the warranty period, with a documented RMA process. We also publish firmware updates and security patches — ask for the update policy before ordering.
Do you provide technical support for installers?
Yes. Our engineers help with system design, camera placement and configuration — from a single site to multi-building deployments. Support is included with every order.
Can you share real footage samples?
Yes. We can share real night-vision and daytime footage captured from production units, so you can evaluate image quality before you commit.
What certifications do your products have?
Certification requirements follow the destination country — customs in different markets ask for different paperwork. We do not claim product certificates we have not tested for; instead, tell us your market and order size and we work out exactly which documents your clearance needs, and arrange local market approvals through the factory for volume orders where required.
Still Have Questions?
Send us your spec and our engineers will answer by email — factory-direct, no middlemen.